Building an Effective Customer Service System
$14.95Evaluate the current customer service systems in the business and identify improvements for efficiency
Showing 1–16 of 51 results
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Building Relationships with the Community
$14.95Create a community engagement plan to build a positive image of the business in the community.
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Carrying out Staff Inductions
$14.95Identify changes to the current workplace induction program to improve efficiency and minimise operational disruptions.
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Coaching Techniques into Action
$14.95Asking questions and practise active listening in a coaching session in the workplace
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Conducting Online Recruitment
$14.95Identify the changes required in the current recruitment process in the business to move to online recruitment
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Conflict Resolution Communication Techniques for Customer Service
$14.95Apply communication techniques to resolve customer complaints
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Customer Expectations Post-Pandemic: Events
$14.95Research features and behaviours of customers post-pandemic and complete a customer profile
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Customer Expectations Post-Pandemic: Hospitality
$14.95Research features and behaviours of customers post-pandemic and complete a customer profile
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Customer Expectations Post-Pandemic: Tourism
$14.95Research features and behaviours of customers post-pandemic and complete a customer profile
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Customer Service Conflict Resolution Strategies: Events
$14.95Select compensation methods according to workplace procedures to resolve customer complaints
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Customer Service Conflict Resolution Strategies: Hospitality
$14.95Select compensation methods according to workplace procedures to resolve customer complaints
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Customer Service Conflict Resolution Strategies: Tourism
$14.95Select compensation methods according to workplace procedures to resolve customer complaints
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Diverse Team Communication Techniques
$14.95Recognise appropriate and inappropriate communication techniques for LGBTQ, indigenous and neuro-diverse team members