Building an Effective Customer Service System
$14.95Evaluate the current customer service systems in the business and identify improvements for efficiency
Showing 1–16 of 21 results
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Building Relationships with the Community
$14.95Create a community engagement plan to build a positive image of the business in the community.
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Carrying out Staff Inductions
$14.95Identify changes to the current workplace induction program to improve efficiency and minimise operational disruptions.
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Coaching Techniques into Action
$14.95Asking questions and practise active listening in a coaching session in the workplace
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Conducting Online Recruitment
$14.95Identify the changes required in the current recruitment process in the business to move to online recruitment
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Conflict Resolution Communication Techniques for Customer Service
$14.95Apply communication techniques to resolve customer complaints
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Diverse Team Communication Techniques
$14.95Recognise appropriate and inappropriate communication techniques for LGBTQ, indigenous and neuro-diverse team members
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Establishing a Framework for Professional Development
$14.95Design processes and systems for staff’s professional development based on the business’ needs
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Innovative Online Customer Service with New Technologies
$14.95Find and analyse new technologies and innovations available in the industry to improve the online customer service experience
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Managing Diverse and Multicultural Teams
$14.95Identify management strategies to retain LGBTQ, indigenous and neuro-diverse team members
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Optimising Staffing for Business Growth
$14.95Determine optimal staff numbers and skill levels that meet business needs
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Preparing a Plan for Business Recovery and Growth
$14.95Identify business opportunities to recover and grow post pandemic
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Preparing Quotes for Events
$14.95Document and present final costs for approval to internal staff and client
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Preparing Quotes for Events
$14.95Document and present final costs for approval to internal staff and client
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Professional Development Effectiveness Evaluation
$14.95Use performance-based and self-assessment methods to evaluate the effectiveness of professional development in the workplace.